2 months, 2 weeks ago ManuelParticipant
Hi! The customizer panel doesnt work and some of my pages doesnt load correctly. I think my memory limits are correctly…
Could you help me wuth this?2 months, 2 weeks ago WprsupportKeymaster
Please make sure that theme all theme required plugins are up to date. Here is the related topic of how to update theme and theme required plugins: http://wp-royal.com/hyper-x/support/knowledge-base/how-to-update-theme/ http://wp-royal.com/hyper-x/support/knowledge-base/how-to-update-plugins/
After that refresh customizer page using this keyboard combination: Ctrl+shift+R
Kind Regards2 months, 2 weeks ago ManuelParticipant
Thanks, but that is not the problem.
All the required plugins and theme are updated…
I try to desactivate everyone else (plugins not required) and the problem not is solved…
Sorry my english…
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
We opened your website customizer section without any issue, please see the screenshot: https://nimb.ws/izpsWu
Seems that you have some related issue on your end, at first, please disable the cache plugins and clear cached data and check again.
I will redirect this topic to the developer’s board and they will contact you.
Kind Regards2 months ago Nick (SS Expert)Keymaster
Please share site access url again (update access time) and I will check.
Also please let me know which Operation system you are using and which browser.
Nick2 months ago ManuelParticipantThis reply has been marked as private.1 month, 3 weeks ago Nick (SS Expert)Keymaster
I have installed Jquery Migrate helper plugin and that customizer loading please check, you can disable this plugin when you dont want to use customizer.
I am still working on this issue to fix this without third party plugin and let you know when I will finish.
Nick1 month, 3 weeks ago Nick (SS Expert)KeymasterHi,The bug is fixed now, please download the new version from ThemeForest and install it and that’s all you need to do. You don’t need Jquery to migrate plugin anymore.Kind Regards,
Nick1 month, 2 weeks ago Nick (SS Expert)Keymaster
Yes looks like this is slider related issue, I will check it on Monday and probably will fix it and push new theme updates.
Nick1 month, 1 week ago Nick (SS Expert)Keymaster
We just fixed the slider bug, please update theme and thee related plugins and all be fine.
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