1 year, 4 months ago LerymParticipant
Hello, I have a problem with the preloader. In the customization menu, I have Preloading Animation box unchecked, and, just in case, Select Icon to none, but it stills loads the name of the theme (KAT in this case) before launching the web page. It happens with other themes too. I just want no pre-loader at all, just launch the web page directly.
1 year, 4 months ago Nick (SS Expert)Keymaster
- This topic was modified 1 year, 4 months ago by Lerym.
Please share your website URL/Username/Password and we will check. Make sure to mark your reply as Private to hide it from the public.1 year, 4 months ago LerymParticipantThis reply has been marked as private.2 months, 3 weeks ago tljamesaParticipant
I am having this problem too. I uncheck preloader in the settings, but it never turns off. If I go back to customizer it is always back on. Every single page load shows the logo. Is there anything I should try?2 months ago tljamesaParticipantThis reply has been marked as private.2 months ago tljamesaParticipant
Hi. I’ve deactivated everything. I’m able to run the customizer, but every time I uncheck the preloader, and publish, and go back in it is checked again. Thank you for trying to help me with this.1 month, 3 weeks ago tljamesaParticipant
Any ideas? I really hate to start over, but I can’t have every single page of site showing this loading screen.1 month, 3 weeks ago tljamesaParticipant
Hi. I’m not trying to be difficult, but I love this theme, except for this one issue. Is there anything I can do?1 month, 2 weeks ago tljamesaParticipant
Any ideas from the developers? Would you recommend I uninstall theme?1 month, 1 week ago Nick (SS Expert)Keymaster
Sorry for the late reply, we had hacker attacks this summer and were not able to respond.
I’ve logged in and fixed the issue via custom CSS, but you are running an old version of the theme, so please update it to the latest version to avoid further inconveniences.
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