4 months ago WprsupportKeymaster
Please use the theme integrated VC plugin, please read this related KB: http://wp-royal.com/hyper-x/support/knowledge-base/install-plugins/
Kind Regards4 months ago suzannekiteParticipant
Thanks, I looked and its all installed, still getting the same VC errors and VC doesn’t show up to edit posts with. Which version of VC should I have?4 months ago WprsupportKeymaster
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards3 months, 4 weeks ago suzannekiteParticipantThis reply has been marked as private.3 months, 3 weeks ago WprsupportKeymaster
Please at first update the plugin “WPBakery Visual Composer”
Here is the related KB article for that: http://wp-royal.com/hyper-x/support/knowledge-base/how-to-update-plugins/
Kind Regards3 months, 2 weeks ago suzannekiteParticipant
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