State/County is missing in Checkout page

[saradalinaParticipant]

Hi guys,

My checkout page has suddenly missing the State/County drop down menu. Strangely enough, when I click “Ship to a different address”, the State/County menu appears but only for the Shipping Address section, never appeared in Billing Address.

This becomes an issue when the delivery rate doesn’t appear and instead when clicking the button to proceed with payment, the error says “State/County is a required field” although it is non existent in the Billing Address section.

Before I contacted you, I have contacted the third party plugin by Automattic which is Distance Rate Shipping, and they have checked on their end. They advised me to check either my theme or plugin that is causing it. I switched to Twenty Nineteen theme and go to the cart page, checkout and voila! I can see the state/county dropdown menu there. The moment HyperX is activated again, billing/county dropdown doesnt appear in checkout page.

Which brings me here. Is there anything I can do to fix this? I dont even know where to start to locate State/County and why it’s missing.

Really need some help here, thank you.

[WprsupportKeymaster]

Hi @saradalina

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[saradalinaParticipant]

This reply has been marked as private.