Ultimate Addons Issue

[SteveoParticipant]

Hi there, apologies if this as been sorted elsewhere.

I have an issues when editing pages on my site with WPBakery, when selecting elements from the ultimate addons they are un editable / and are unable to be saved.

I am getting a console error

ReferenceError: uavc is not defined

When selecting edit.

Any help is greatly appreciated

[WprsupportKeymaster]

Hi Steveo,

 

Can you please describe the issue more detailed? Can you please share the screenshot of the issue for more clarification?

 

 

Kind Regards

[SteveoParticipant]

So so, pretty much any page, go to add element, headings, how ever the options do not load. If I change tabs to typography or design the options load on all tabs but save is not available.

There is an updated available however the one packaged seems to be the version before. I am pretty sure it was all working fine prior to the most recent wordpress update.

 

[WprsupportKeymaster]

Hi Steveo,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

 

Kind Regards

[SteveoParticipant]

Hi, I have removed all plugins installed other than

WPBakery Page Builder

Ultimate Addons for WPBakery Page Builder

And the issue is still present

[WprsupportKeymaster]

Hi Steveo,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards