This topic contains 7 replies, has 2 voices, and was last updated by  vako 5 days, 16 hours ago.

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  • #56943

    Thierry de Gevigney
    Participant
    Premium Member

    Hello,

    I’m using WP Ashe Pro theme.

    When I create / declare custom fields for posts in ACF and, after, open a post (in admin back end), the custom fields appear and immediatly desappear in the bottom of the admin back end page.

    So I can not put the values.

    Can you help me ?

    Thnaks

    #56947

    vako
    Keymaster
    WP Royal Team

    Hi Thierry,

     

    At first sorry for the late reply, we had holidays

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #56958

    Thierry de Gevigney
    Participant
    Premium Member
    This reply has been marked as private.
    #56959

    Thierry de Gevigney
    Participant
    Premium Member
    This reply has been marked as private.
    #56986

    vako
    Keymaster
    WP Royal Team

    Hi Thierry,

     

    I will redirect this email to the developer’s board and they will check.

    But before:

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

    Kind Regards

    #56991

    vako
    Keymaster
    WP Royal Team

    Hi Thierry,

     

    We added some custom CSS snippets to fix the issue, please check and let us know if it works for you.

     

    Kind Regards

    #57055

    Thierry de Gevigney
    Participant
    Premium Member
    This reply has been marked as private.
    #57068

    vako
    Keymaster
    WP Royal Team

    You are welcome, feel free to contact us anytime.

     

     

     

    Kind Regards

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