Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #56478
    Tina
    Participant
    Premium Member

    Hi,

    I recently created a child theme of Bard Pro with the Child configurator plugin.

    Now the child theme is activated.

    The new version of Bard Pro is out and when I try to update it, I get the message:

    <i>There is a new version of Bard Pro available. Buy a license now to access version 2.5.4 security & feature updates, and support.</i>

    Do I need to buy the Bard Pro license again or does this has to do with my child theme activated?

    How can I update my Bard Pro theme?

    Thank you.

    #56484
    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    No, there is no need for the second purchase.

    Please make sure that the license key you received after theme purchase is active on your website.

    And use our created child theme for the Bard pro: https://wp-royal-themes.com/themes/bard/docs/#childthemes

     

    Kind Regards

    #56519
    Tina
    Participant
    Premium Member
    This reply has been marked as private.
    #56529
    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #56532
    BASIL KOURENTAS
    Participant
    Premium Member
    This reply has been marked as private.
    #56535
    vako
    Keymaster
    WP Royal Team

    Hi Basil,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #56540
    BASIL KOURENTAS
    Participant
    Premium Member
    This reply has been marked as private.
    #56544
    vako
    Keymaster
    WP Royal Team

    Hi Basil,

     

    Unfortunately, I can’t access your WordPress admin panel, it says that we entered incorrect username or password.

    Please double check your login info and share again.

    Please check the screenshot:  https://nimb.ws/ckUdo5

     

    Kind Regards

    #56554
    BASIL KOURENTAS
    Participant
    Premium Member
    This reply has been marked as private.
    #56561
    vako
    Keymaster
    WP Royal Team

    Hi Basilis,

     

    We uploaded child theme to your website, it needs the only activation, please activate it if you are going to use a child theme.

     

    Kind Regards

    #56571
    BASIL KOURENTAS
    Participant
    Premium Member

    Thank you. Now everything is working

    #56574
    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

     

     

    Kind Regards

    #56599
    Tina
    Participant
    Premium Member
    This reply has been marked as private.
    #56607
    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    We removed the broken theme from your website.

     

    Kind Regards

    #56612
    Tina
    Participant
    Premium Member

    Thank you very much.

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