This topic contains 10 replies, has 3 voices, and was last updated by  vako 2 weeks, 3 days ago.

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  • #56642

    Michał Wilk
    Participant
    Premium Member

    Hello,

     

    I am a have a pro account of Ashe theme and I encountered a problem. I uploaded a header image (dimensions: 2278 × 424) and it looks very unsharp on the website – please take a look: http://www.dziendobrypodatki.pl

     

    How to fix it? I believe that the theme scales the image down to 1280 but can I somehow switch it off? 1280 is pretty low and if I scale down the image manually it is so small that it is not sharp neither.

     

    Kind regards,

    Michał

    • This topic was modified 1 month ago by  Michał Wilk. Reason: wrong format
    #56660

    vako
    Keymaster
    WP Royal Team

    Hi Michał,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #56801

    Michał Wilk
    Participant
    Premium Member
    This reply has been marked as private.
    #56802

    vako
    Keymaster
    WP Royal Team

    Hi Michał,

     

    We need generated login URL after the plugin installation, please watch the video guide once again.

     

    Kind Regards

    #56803

    Michał Wilk
    Participant
    Premium Member
    This reply has been marked as private.
    #56804

    vako
    Keymaster
    WP Royal Team

    Hi Michał,

     

    Weird, it looks good on our end https://nimb.ws/qvA0JB maybe you have some local issue, please share screenshot on your end.

     

    Kind Regards

    #56805

    Michał Wilk
    Participant
    Premium Member

    I see it the same way – but compare it to the source file (the difference visible in particular in letters):

    https://dziendobrypodatki.pl/wp-content/uploads/2020/10/MichalWilk-cover-1b-3.jpg

    #56806

    vako
    Keymaster
    WP Royal Team

    Hi Michał,

     

    I will redirect this topic to the developers and they will check.

     

    Kind Regards

    #56823

    Nick
    Keymaster
    WP Royal Team

    Hi Michal,

    Nick is here from DEV team,

    I have inspected your site and all I can suggest here is to upload image and do not use crop functionality of WP to get best results – please see the image

    View post on imgur.com

    Also edit/crop your image on your local machine and upload then in your WP, skip WP cropping and set it as your header image – this will give your best results, also try to experiment with various image sizes and you will see which one work best for your image.

    Please keep in mind our theme itself does not scales or resize header image.

    Kind Regards,

    Nick

    #56874

    Michał Wilk
    Participant
    Premium Member

    Thank you! Skipping cropping functionality solved the problem.

    #56883

    vako
    Keymaster
    WP Royal Team

    You are welcome, feel free to contact us anytime.

     

     

     

    Kind Regards

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