October 26, 2020 at 2:17 pm #56642
I am a have a pro account of Ashe theme and I encountered a problem. I uploaded a header image (dimensions: 2278 × 424) and it looks very unsharp on the website – please take a look: http://www.dziendobrypodatki.pl
How to fix it? I believe that the theme scales the image down to 1280 but can I somehow switch it off? 1280 is pretty low and if I scale down the image manually it is so small that it is not sharp neither.
October 26, 2020 at 4:42 pm #56660
- This topic was modified 1 month ago by Michał Wilk. Reason: wrong format
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsNovember 4, 2020 at 12:05 pm #56801This reply has been marked as private.November 4, 2020 at 1:20 pm #56802
We need generated login URL after the plugin installation, please watch the video guide once again.
Kind RegardsNovember 4, 2020 at 1:43 pm #56803This reply has been marked as private.November 4, 2020 at 1:59 pm #56804
Weird, it looks good on our end https://nimb.ws/qvA0JB maybe you have some local issue, please share screenshot on your end.
Kind RegardsNovember 4, 2020 at 2:01 pm #56805
I see it the same way – but compare it to the source file (the difference visible in particular in letters):November 4, 2020 at 2:19 pm #56806
I will redirect this topic to the developers and they will check.
Kind RegardsNovember 5, 2020 at 12:32 pm #56823
NickKeymasterWP Royal Team
Nick is here from DEV team,
I have inspected your site and all I can suggest here is to upload image and do not use crop functionality of WP to get best results – please see the image
Also edit/crop your image on your local machine and upload then in your WP, skip WP cropping and set it as your header image – this will give your best results, also try to experiment with various image sizes and you will see which one work best for your image.
Please keep in mind our theme itself does not scales or resize header image.
NickNovember 9, 2020 at 4:06 pm #56874
Thank you! Skipping cropping functionality solved the problem.November 10, 2020 at 11:16 am #56883
You are welcome, feel free to contact us anytime.
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