This topic is: not resolved

This topic contains 7 replies, has 2 voices, and was last updated by  Alex Titarenko 8 hours, 44 minutes ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #28517

    Alex Titarenko
    Participant
    Premium Member

    for some reason, my main menu shows up as a little box icon. This only happens on the home page, and only on mobile browsers. the other pages show the navigation menu just fine. I’m messing around with some settings but so far no results. Here are some photos

    Broken Main Menu from the home page in the mobile view

    View post on imgur.com

     

    Working main menu from desktop browser

    View post on imgur.com

     

     

    #28518

    Alex Titarenko
    Participant
    Premium Member
    #28526

    vako
    Keymaster
    WP Royal Team

    Hi Alex,

     

    It sounds weird that it doesn’t work only for a home page, and works on otehr pages, it measn that it is not a theme related issue, the reason for the issue can be your installed plugins or some cached data.

    We need to access your WordPress admin panel to better understand the reason for the issue. Please share your website URL/username/password.

    We also need your permission to deactivate some of your plugins to find out the reason for the issue.

     

    Please note: after deactivating the plugins you may lose some of your data

     

    Kind Regards

    #28537

    Alex Titarenko
    Participant
    Premium Member
    This reply has been marked as private.
    #28538

    Alex Titarenko
    Participant
    Premium Member
    This reply has been marked as private.
    #28547

    vako
    Keymaster
    WP Royal Team

    Hi Alex,

    I deactivated some of your plugins and the issue still exists, I will address this topic to the developers and they will check for the possible solutions maybe you have some database error or something else.

    Our developers are on their holidays and will return on 15.10.2018

    Thank you for your patience.

     

    Kind Regards

     

    #28561

    vako
    Keymaster
    WP Royal Team

    Hi Alex,

    I created test front page and the socials are working perfectly, on the current home page which you created you have some javascript errors, the solution is: create new page which will be your front page and paste all your content in the new one, I did this action and it works, after that I returned your setting to the previous.

    Kind Regards

    #28586

    Alex Titarenko
    Participant
    Premium Member

    Hi Vako, thanks for the reply. I realized that it was my script that was breaking the front page. I’m not sure why it was doing that. Thanks for your help.

Viewing 8 posts - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.