August 29, 2021 at 10:55 pm #64250
I cannot get the slider to work on my site http://www.sparklesnsprouts.comAugust 30, 2021 at 3:16 pm #64254
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsAugust 30, 2021 at 5:37 pm #64262August 30, 2021 at 10:07 pm #64264
In this case, you can create a new user for your website and shared login details. Please navigate to Dashboard > Users > Add new, make sure created user has admin rights to let us investigate the issue clearly.
Kind RegardsAugust 30, 2021 at 10:10 pm #64266August 31, 2021 at 10:37 am #64269
1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
Kind RegardsAugust 31, 2021 at 6:11 pm #64271September 1, 2021 at 12:43 pm #64272
Please do not change the login credentials, we need to redirect this topic to the developer’s board and they will check for the issue.
Kind RegardsSeptember 1, 2021 at 6:31 pm #64273September 1, 2021 at 9:06 pm #64276September 2, 2021 at 12:06 pm #64281
We found a menu issue and that was the reason we asked to deactivate all your installed plugins, as we see now on some pages your navigation menu is working.
We are investigating the issue, but it will take time as the issues only appear on your end and we cant reproduce them on our test servers, as you mentioned on your other website all works fine.
Kind RegardsSeptember 3, 2021 at 10:07 am #64292
NickKeymasterWP Royal Team
Nick is here from the DEV team,
You have serious issues with your wp, a Mailchimp script causing an error on your website, that’s why our theme slider does not work because Mailchimp script causing an error with our slider script and other WordPress scripts, please check the escreenshot
You need to identify what causes these script errors, (yu can enable another theme as well and you can see that these errors will be seen again – I want to say that this is not theme related issue)
You need to hire someone expert in this field to identify the root caouse of this and fix this issue, all be fine then.
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