This topic contains 11 replies, has 3 voices, and was last updated by  Nick 3 weeks, 1 day ago.

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  • #64250

    Michelle Faucett
    Participant
    Premium Member

    I cannot get the slider to work on my site http://www.sparklesnsprouts.com

    #64254

    vako
    Keymaster
    WP Royal Team

    Hi Michelle,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #64262

    Michelle Faucett
    Participant
    Premium Member
    This reply has been marked as private.
    #64264

    vako
    Keymaster
    WP Royal Team

    Hi Michelle,

     

    In this case, you can create a new user for your website and shared login details. Please navigate to Dashboard > Users > Add new, make sure created user has admin rights to let us investigate the issue clearly.

     

    Kind Regards

    #64266

    Michelle Faucett
    Participant
    Premium Member
    This reply has been marked as private.
    #64269

    vako
    Keymaster
    WP Royal Team

    Hi Michelle,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

    Kind Regards

     

     

    #64271

    Michelle Faucett
    Participant
    Premium Member
    This reply has been marked as private.
    #64272

    vako
    Keymaster
    WP Royal Team

    Hi Michelle,

     

    Please do not change the login credentials, we need to redirect this topic to the developer’s board and they will check for the issue.

     

    Kind Regards

    #64273

    Michelle Faucett
    Participant
    Premium Member
    This reply has been marked as private.
    #64276

    Michelle Faucett
    Participant
    Premium Member
    This reply has been marked as private.
    #64281

    vako
    Keymaster
    WP Royal Team

    Hi Michelle,

     

    We found a menu issue and that was the reason we asked to deactivate all your installed plugins, as we see now on some pages your navigation menu is working.

    We are investigating the issue, but it will take time as the issues only appear on your end and we cant reproduce them on our test servers, as you mentioned on your other website all works fine.

     

    Kind Regards

    #64292

    Nick
    Keymaster
    WP Royal Team

    Hi,

    Nick is here from the DEV team,

    You have serious issues with your wp, a Mailchimp script causing an error on your website, that’s why our theme slider does not work because Mailchimp script causing an error with our slider script and other WordPress scripts, please check the escreenshot

    View post on imgur.com

    You need to identify what causes these script errors, (yu can enable another theme as well and you can see that these errors will be seen again – I want to say that this is not theme related issue)

    You need to hire someone expert in this field to identify the root caouse of this and fix this issue, all be fine then.

    Kind Regards,

    Nick

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