This topic contains 7 replies, has 2 voices, and was last updated by  vako 3 weeks, 4 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • #64133

    Mirko
    Participant
    Premium Member

    Hi there,

    I am trying to temporarily deactivate the slider but somehow some issues occur, probably because of Polylang.

    When I use the global option in the customizer, nothing happens and it still remains, even after flushing the cache.

    When I go to the static pages I use as start page, the slider disappears, but toggles itself on again for the second language. Deactivating again on the second language makes the slider disappear there, but turns it on again for language 1 at the same time.

    Thx,

    Mirko

    #64143

    vako
    Keymaster
    WP Royal Team

    Hi Mirko,

     

    Weird case, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #64144

    Mirko
    Participant
    Premium Member
    This reply has been marked as private.
    #64189

    vako
    Keymaster
    WP Royal Team

    Hi Mirko,

     

    We spent hours to find out the reason for the issue but had no luck. We need to test some cases but for that, we need to create a staging environment on your website, with the current login info we are not allowed to clone your website database.

    Please create a new user with admin rights for us and share login details, login URL/username/password. We will create a staging site on will test some cases on the cloned site without affecting the original site.

     

    Kind Regards

    #64192

    Mirko
    Participant
    Premium Member
    This reply has been marked as private.
    #64259

    vako
    Keymaster
    WP Royal Team

    Hi Mirko,

     

    Sorry for the late reply we were off for a while.

    At this moment we can only give you a CSS snippet which disables the slider. Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:

    #featured-slider {
    
    display: none;
    
    }

     

    Kind Regards

    #64263

    Mirko
    Participant
    Premium Member

    Thanks, that is working well!

    #64265

    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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