This topic is: not resolved

This topic contains 13 replies, has 4 voices, and was last updated by  vako 1 month, 4 weeks ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • #32319

    Chris Grafton
    Participant
    Premium Member

    Not sure but with all other themes I see this as an option at the top, but not with Bard Pro themes. I am at a loss as to why or how to correct.

    #32503

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    It sounds weird. Please share your website URL/Username/Password and we will check. Make sure to mark your reply as Private to hide it from the public.

     

     

    Kind Regards

    #35796

    thea Fan
    Participant
    Premium Member

    hi vako, i have the same issue as well – ‘Edit with Elementor’ button is missing when i preview/view the site and it is also not an option under the WP admin All pages. Pls assist to resolve this

    #35798

    thea Fan
    Participant
    Premium Member
    This reply has been marked as private.
    #35805

    vako
    Keymaster
    WP Royal Team

    Hi Thea,

    Please check the screenshots, if I am missing something, please share the screenshots on your end, to better understand the issue.

    Please see the screenshot.

    Please see the screenshot.

     

    Kind Regards

    #35806

    thea Fan
    Participant
    Premium Member

    Hi Vako, I cannot see your reply here as it is marked private. In the email transcript of your reply, I only see the wording “please see the screenshot” with no actual screenshot.

    To clarify my problem, I am missing the “edit with Elementor” option when I preview or view my site, which normally should shows up like the screenshot below for all theme that are editable with Elementor.

    "edit with elementor" on site preview

     

    Also in my admin page dashboard, I am also missing the same button for all pages, which should shows up like the screenshot below.

    edit with elementor dashboard option

    Hope you can help with this. Thanks.

     

    #35814

    vako
    Keymaster
    WP Royal Team

    Hi Thea,

     

    Maybe the reason for the issue is your installed plugins, because we checked your website on the WordPress default theme Twenty Nineteen and the issue still remains, means that the reason for the issue is not our theme.

     

    Kind Regards

    #35815

    thea Fan
    Participant
    Premium Member

    Hi Vako,

    As the developer of this theme, what do you suggest to do next? I have uninstalled all my plugins and reinstall Elementor but the problem persists.

    Can I uninstall and delete my Bard pro theme and then reinstall it again on the same site? Can I still use the same activation key?

    #35827

    vako
    Keymaster
    WP Royal Team

    Hi Thea,

     

    I will redirect this topic to the developers and they will check.

     

    Kind Regards

    #36628

    Nichola Thomson
    Participant
    Premium Member

    Hi.  I also have this issue.  The edit with elementor button is missing when I’m in the theme.  Therefore I’m not sure how to add anything additional such as text to my website.

    #36669

    vako
    Keymaster
    WP Royal Team

    Hi Nichola,

     

    I checked your website and can’t get the same issue as you described. The Text Edit with Elementor displays on every page which can be edited with the page builder.

    Please see the screenshot.

     

    Kind Regards

    #36673

    vako
    Keymaster
    WP Royal Team

    Hi #thea

     

    Actually, it is not a theme related issue, we checked your webiste on the WordPress default theme and get the same issue, please try to contact your server/hosting provider and ask them to debug the website from their end and let us know their reply.

     

    Waiting for your response.

     

    Kind Regards

     

     

    #36684

    Nichola Thomson
    Participant
    Premium Member

    Hi Vaco,

    Thats weird.  The edit with elementor button is not there for my other pages.  Just the page you screenshot.

     

     

    #36699

    vako
    Keymaster
    WP Royal Team

    Hi Nichola,

     

    I checked all other pages and just took the screenshot of one of them.

     

    Kind Regards

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