[Ixe D. Sehrt]

Hi Support,

I am not the first person, having problems with the featured slider. I bought the pro version, because I thought, I can make my website on my own. But now,… I am very sad. I am using style 3.
First I have to install a lot plugins for good work, but anyway.
The images in my slider have different sizes. Once I could change the size, but I can not remember, how I dit it.
When I chance something in customizer the site freeze.
Must be a bug I think. It would be great if your programmers would finally find this bug and fix it.
I don’t want install always new plugins.
this is my website bonmotblog.de
Hope somebody can help me quite early.
Thanks from Germany
Ixe

[vako]

Hi Ixe,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Ixe D. Sehrt]

I send the link by mail

[vako]

Hi Ixe,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[Author]

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