This topic contains 9 replies, has 2 voices, and was last updated by  vako 1 day, 5 hours ago.

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  • #70263

    Svenja Kirschberger
    Participant
    Premium Member

    On my website https://arcticwhitecherry.de/ I use different galleries.

    My gallery settings are: 5 columns and thumbnails as image.

    The gallery is displayed correctly on desktop, but with reduced number of columns on smaller screens.

    There will be 2 columns on tablets displays and only 1 column on mobile.

    In the source code of the page I find gallery-colums-5 and gallery-size-thumbnail.

    What is wrong here ??

    #70269

    vako
    Keymaster
    WP Royal Team

    Hi Svenja,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #70272

    Svenja Kirschberger
    Participant
    Premium Member

    Hello vako, thanks for the quick reply.

    The link to the page is:  https://arcticwhitecherry.de/

    The gallery should be shown on all display versions with 5 columns.

    Only the desktop version is correct!

    The following version for desktop is ok

    https://arcticwhitecherry.de/wp-content/uploads/desktop-version.jpg

    The tablet version shows only two columns

    https://arcticwhitecherry.de/wp-content/uploads/tablet-version.jpg

    The mobile version shows only one column

    https://arcticwhitecherry.de/wp-content/uploads/mobile-version.jpg

    #70293

    Svenja Kirschberger
    Participant
    Premium Member

    Unfortunately, after more than a week, I still haven’t received any feedback.

    #70297

    vako
    Keymaster
    WP Royal Team

    Hi Svenja,

     

    Sorry for the late reply we were off for a while.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #70303

    Svenja Kirschberger
    Participant
    Premium Member
    This reply has been marked as private.
    #70307

    vako
    Keymaster
    WP Royal Team

    Hi Svenja,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    #70308

    Svenja Kirschberger
    Participant
    Premium Member

    Thanks for the support.
    As I see it, the solution is an additional CSS code in the customizer.
    Since I’m using a child theme, the question arises whether it makes more sense to implement the code in the style.css of the child theme.

    Kind Regards
    Svenja

    #70311

    Svenja Kirschberger
    Participant
    Premium Member

    Hello vako,
    After checking, I found two “new” bugs:
    1) All galleries are displayed with 5 columns, not as configured (see following print screen). In the example, the first gallery is configured with 4 columns and the second with 2 columns.

    Example of differnt gallery konfiguration

    2) The space between the photos has disappeared between every other frame.

    Regards

    Svenja

    #70314

    vako
    Keymaster
    WP Royal Team

    Hi Svenja,

    1. You can copy and paste CSS codes to your child theme style.css folder.

    2. Regarding the issue mentioned in the second response: ” All galleries are displayed with 5 columns, not as configured (see following print screen). In the example, the first gallery is configured with 4 columns and the second with 2 columns.”

    Can you please describe it in more detail? As we know you need galleries to be shown in 5 columns.

    2. We fixed the issue with spacing.

     

    Kind Regards

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