This topic is: not resolved

This topic contains 10 replies, has 4 voices, and was last updated by  Duke 2 months ago.

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  • #34629

    dandelionfair
    Participant
    Premium Member

    Hi there. Am using free version of this great theme and just setting up some products in WooCommerce. I have tried to set the product image size to no more than 300 pixels across and yet the theme continues to enlarge the image. I have saved my changes in the customizer and see the same enlarged image no matter what browser I view the page in.  You can use the link below to see how large the image looks on the page and yet when you click on the image to see the full size image you can see that the image is smaller in real life.

    Any help would be greatly appreciated!

    Aquamarine Necklace

    #34630

    dandelionfair
    Participant
    Premium Member

    Oh, I should say that I have product image size set to 300 pixels and thumbnails set at 150 pixels wide uncropped in the customizer.

    #34650

    vako
    Keymaster
    WP Royal Team

    Hi #dandelionfair

     

    It sounds weird. Please share your website URL/Username/Password and we will check. Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #34665

    dandelionfair
    Participant
    Premium Member
    This reply has been marked as private.
    #34711

    dandelionfair
    Participant
    Premium Member

    Hi there – I am still having the issue described above with my client’s website. I am also having another issue that I have a question about but I am concerned as I have not received an answer to my first issue.

    My client really likes this theme and we really would like to get it to work for us. Just curious, if I pay for the $29 for the pro version for her website, would I get better support?

    Thanks

    #34755

    vako
    Keymaster
    WP Royal Team

    Hi #dandelionfair

     

    At first sorry for the late reply, we have Easter holidays.

    I will redirect this topic to the developers and they will check.

    But before please check your store once again I think they are looking much better then was.

     

    Kind Regards

    #34759

    dandelionfair
    Participant
    Premium Member

    Hi there – thank you for your reply. I do indeed appreciate your time.

    I did check the images in my store again and I see the same problem unfortunately. The theme is enlarging the image in every instance except when you click on the zoom – only then does it show it actual size which is approx 300 pixels wide. I have image size set to 300 in the customizer (150 for thumbnails also) so I don’t understand what is going wrong.

    Looking forward to hearing what your developers might say.

    #34786

    vako
    Keymaster
    WP Royal Team

    Hi #dandelionfair

     

    Weird, our developers are on their Easter holidays and will come back on 02-May-19 and will check your website.

     

    Kind Regards and thank you for your patience.

    #34899

    Nick
    Keymaster
    WP Royal Team

    Hi,

    DEV is here, I see you have provided Site access details here

    https://wp-royal.com/forums/topic/having-trouble-with-product-image-size/#post-34665

    Please give me permission to deactivate some plugins if I need.

    Kind Regards,

    Nick

    #34901

    dandelionfair
    Participant
    Premium Member

    Yes, please – do what ever you need to do to investigate and solve this issue.

    Thanks!

    #35119

    Duke
    Keymaster
    WP Royal Team

    Hi,

    Please navigate to Appearance > Customize > Additional CSS and add the following snippet:

    .woocommerce-product-gallery__image a > img {
      width: auto !important;
    }
    
    div.product > div.woocommerce-product-gallery {
      width: auto !important;
    }

    Regards

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