This topic contains 10 replies, has 2 voices, and was last updated by  vako 2 days, 15 hours ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #52967

    Marina Rey Ciudad
    Participant
    Premium Member

    Hello! Today I updated the new version of this Theme, but I can’t see my header images. Is it a problem with the update? Can you help me? Thanks.

    #52976

    vako
    Keymaster
    WP Royal Team

    Hi Marina,

     

    At first sorry for the late reply, we had holidays

    Can you please describe the issue more detailed? Can you please share the screenshot of the issue for more clarification?

    Please share alos your website URL and we will check.

     

    Kind Regards

    #52986

    Marina Rey Ciudad
    Participant
    Premium Member

    Hi Vako,

    Don’t worry :). When I’m in the customize area of WordPress I can see the header of my website perfectly. But when I go to My blog section or when I see my blog without an account, I can’t see my header picture  ( I attach the pictures).

    With header // Without header.

    My website URL is missrutas.com

    Best Regards

    Marina

    #52994

    vako
    Keymaster
    WP Royal Team

    Hi Marina,

     

    We checked your website and cant get the same issue as you described on our end: https://nimb.ws/bS9w6U

    Please share screenshots on your end if we missed anything, to share the screenshots, please try to use https://imgur.com/upload?beta

     

    Kind Regards

    #52996

    Marina Rey Ciudad
    Participant
    Premium Member
    This reply has been marked as private.
    #53008

    vako
    Keymaster
    WP Royal Team

    Hi Marina,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #53190

    Marina Rey Ciudad
    Participant
    Premium Member
    This reply has been marked as private.
    #53200

    Marina Rey Ciudad
    Participant
    Premium Member
    This reply has been marked as private.
    #53211

    vako
    Keymaster
    WP Royal Team

    Hi Marina,

     

    This is the screens we get after clicking the link you shared.  https://nimb.ws/0t9Myu

     

    Kind Regards

    #53215

    Marina Rey Ciudad
    Participant
    Premium Member
    This reply has been marked as private.
    #53288

    vako
    Keymaster
    WP Royal Team

    Hi Marina,

     

    At first sorry for the late reply, we had holidays

    It gives me the same screen, please contact your server/hosting provider, may be they have enabled country security plugin and ask them to whitelist Georgia.

     

    Kind Regards

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