This topic contains 5 replies, has 2 voices, and was last updated by  vako 1 month ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #61796

    Samantha N
    Participant
    Premium Member

    The photo in the header shows, but the logo in the middle is no longer visible on mobile. This started about 2 weeks ago. Nothing has been updated on the website. Within the editor, mobile view shows the logo as normal.

    #61797

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #61862

    Samantha N
    Participant
    Premium Member
    This reply has been marked as private.
    #61866

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #61963

    Samantha N
    Participant
    Premium Member
    This reply has been marked as private.
    #63646

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    The mobile logo image was damaged, we replaced it with the same logo you are using on the PC screens, please check now for the issue and let us know if you need any further help.

     

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.