This topic contains 8 replies, has 3 voices, and was last updated by  Luisa Barbera 17 hours, 32 minutes ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • #61880

    William Wong
    Participant
    Premium Member

    Hi there, my site has the above issue.

    There is a line box surrounding the Name.

    Mobile website does not have the title name and tagline displayed properly.

    website – williamwong.com.my

    Thanks and appreciate your help.

     

     

     

    #61887

    vako
    Keymaster
    WP Royal Team

    Hi William,

     

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #61897

    William Wong
    Participant
    Premium Member

    H Vako,

    Thanks for your prompt reply.

    The issue has been resolved.

    Just want to check how to share a screenshot as I notice that the insert fuction above is not working and there is no upload fuction to insert the photos?

    Thanks.

     

     

    #61904

    vako
    Keymaster
    WP Royal Team

    Hi William,

     

    At first, sorry for the late reply, we had holidays.

    To share screenshots, please try to use https://imgur.com/upload

     

    Kind Regards

    #70285

    Luisa Barbera
    Participant
    Premium Member
    This reply has been marked as private.
    #70289

    vako
    Keymaster
    WP Royal Team

    Hi Luisa,

     

    First, thank you for choosing our theme and service and sorry for the late response, our website was temporarily under maintenance mode.

    Can you please share the screenshot of the issue? We checked your website and on our end seems that issue can’t be reproduced.

     

    Kind Regards

    #70348

    Luisa Barbera
    Participant
    Premium Member
    This reply has been marked as private.
    #70353

    vako
    Keymaster
    WP Royal Team

    Hi Luisa,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #70355

    Luisa Barbera
    Participant
    Premium Member
    This reply has been marked as private.
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