This topic is: not resolved

This topic contains 6 replies, has 2 voices, and was last updated by  vako 1 year, 1 month ago.

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  • #28399

    Darmendra Singh De Barry
    Participant
    Premium Member

    Hi,

    Today I bought the Bard Pro them and I followed all the direction sent it to my email but it’s still not working.

    After installing the theme to my WordPress admin it shows this message:

    “Oops… Bard Pro requires an access to our API. From unknown reason, the API connectivity test failed. It’s probably a temporary issue on our end. Just to be sure, with your permission, would it be o.k to run another connectivity test?”

     

    I contacted my hosting provider and they have allawed outgoing connection for the API. They said it should work now but it still showing the same message.

    What else should I do?

    #28406

    vako
    Keymaster
    WP Royal Team

    Hi,

    Your service is blocking the access to the Freemius software licensing and updates engine. Kindly contact your hosting provider and ask them to *whitelist wp.freemius.com and api.freemius.com for external connections* – after this all be fine with your activation,

     

    Kind Regards,

    #28492

    Darmendra Singh De Barry
    Participant
    Premium Member
    This reply has been marked as private.
    #28495

    Darmendra Singh De Barry
    Participant
    Premium Member
    This reply has been marked as private.
    #28502

    vako
    Keymaster
    WP Royal Team

    Hi Darmendra,

    It sounds weird. Please share your website URL/Username/Password and we will check. Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #28509

    Darmendra Singh De Barry
    Participant
    Premium Member
    This reply has been marked as private.
    #28531

    vako
    Keymaster
    WP Royal Team

    Hi Darmenda,

     

    Unfortunately, I can’t access your WordPress admin panel, it says that I entered an incorrect password for the username Darmenda, please view the screenshot.

     

    To activate your licence key please navigate to Dashboard > Appearance > Theme Licence and hit the button Activate Licence

     

    Kind Regards

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