This topic contains 9 replies, has 3 voices, and was last updated by  Nick 2 weeks, 5 days ago.

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  • #58043

    Samantha Garstin
    Participant
    Premium Member

    Hi Vako,

    I hope you are well.

    The new query of the day. I am trying to use a plugin called WP Full Stripe, which is the only solution I have to another problem with my membership software not being SCA ready and declining payments. So I really need Full Stripe to work.

    I have installed it and made my check out the form but the shortcode won’t work. I asked the support at Full Stripe and they suggested it was an incompatible plugin or theme issue. Thanks to your help last time I closed my site and went through deleting my plugins one by one. Unfortunately, this did not resolve the issue of the other page not loading.

    So now I am wondering if it is a theme issue. Please could you help, this is way above my understanding. I have cut and paste their reply below in case it helps.

    Thank you, as always very grateful for your help.

    Kind regards

    Samantha

    This is the link in question –

    This is the reply –

    I took a look at the page, and I see some errors in the web console of the browser:
    Uncaught TypeError: $ is not a function
    stickySidebar https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:343
    https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:314
    jQuery 2
    dispatch
    handle
    custom-scripts.js:343:9

    jQuery.Deferred exception: $ is not a function bardPostFormatGallery@https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:377:9
    @https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:153:2
    e@https://samanthagarstinyoga.com/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30005
    l/samanthagarstinyoga.com/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30307
    undefined jquery.min.js:2:31560

    Uncaught TypeError: $ is not a function
    bardPostFormatGallery https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:377
    https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:153
    jQuery 2
    custom-scripts.js:377:9
    bardPostFormatGallery https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:377
    https://samanthagarstinyoga.com/wp-content/themes/bard-pro-premium/assets/js/custom-scripts.js?ver=2.5.8:153
    jQuery 2

    It looks like there is a custom code snippet, a plugin, or the WordPress theme which doesn’t use the jQuery javascript library as recommended by WordPress. It causes a conflict which results in a javascript error while the page is being loaded, that’s why it’s stuck at the spinning wheel.

    #58342

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    I will redirect this email to the tech support and they will contact you with last updates on the issue.

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

     

    #58345

    Samantha Garstin
    Participant
    Premium Member
    This reply has been marked as private.
    #58356

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    I will redirect this topic to the developer’s board and they will contact you.

     

    Kind Regards

    #58357

    Samantha Garstin
    Participant
    Premium Member

    Hi Vako,

    Thank you very much.

    Do you think they might be able to look into this soon, as I currently can’t take any payments on my site.

    Kind regards

    Samantha

    #58374

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    We checked your website with the tech support, the issues you have somehow is connected to the databases and causes the issues, you need to hire a developer to investigate this kind of issue as it’s beyond the scope of our support.

    We can offer a refund for the pro theme you paid if you prefer.

     

    Kind Regards

    #58446

    Samantha Garstin
    Participant
    Premium Member

    Hi Vako,

    Yes, please refund me. I have tried all the solutions I can think of and it’s just not working.

    Thank you for all your help

    Kind Regards

    Samantha

    #58526

    Samantha Garstin
    Participant
    Premium Member

    Hi Vako,

    Please could you update me on the status of my refund?

    Kind Regards

    Samantha

    #58581

    vako
    Keymaster
    WP Royal Team

    Hi Samantha,

     

    Your topic is already redirected to the sales department, they will contact you after they finish work about a refund.

     

    Kind Regards

    #59911

    Nick
    Keymaster
    WP Royal Team

    Hi,

    Nick is here from Sales department, please contact us via this form

    https://wp-royal.com/contact/

    and Please provide Name/Surname & Email which you have used during purchase & we will check your account.

    Kind Regards,

    Nick

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