January 21, 2021 at 12:43 am #58032
actually, I face an issue with the mobile menu on responsive design. The menu only works on “blog pages”, but doesn’t work on “single post pages” and “pages” (doesn’t fade in when touch the menu button). Are there any Ideas how to get it work?
SvenJanuary 21, 2021 at 12:45 pm #58036
Can you please describe the issue you have more detailed? Please share a direct link to the page where the issue appears and for more clarifications, screenshots will be much appreciated.
Kind RegardsJanuary 21, 2021 at 9:56 pm #58042January 23, 2021 at 6:36 pm #58354
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsJanuary 24, 2021 at 12:34 am #58358January 31, 2021 at 1:22 am #58483February 5, 2021 at 10:57 am #58585
We apologise for the late reply, somehow we missed the new messages from the news feed.
1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
Kind RegardsFebruary 6, 2021 at 1:52 am #58602February 6, 2021 at 2:43 pm #59880
As the issue is related to the permalinks we cant help, actually, permalinks on the wordpress website are not controlled by the installed theme its a wordpress option, you can change and use several themes and permalinks should stay the same.
Unfortunately in this case we cant help as the issue is not related to the theme.
Kind RegardsFebruary 7, 2021 at 4:23 pm #59895
For those who face same case I just found a way to get it work. It only happens if the Option “Merge Top and Main Manu” via “Customizer” > “Responsive” is activated. Deactivate it, and the menu works. However, then the top menu won’t show on mobile devices who use the responsive design.February 8, 2021 at 12:37 pm #59903
We are glad that you were able to found out the solution by yourself.
Feel free to contact us at any time, we are more than happy to help.
You must be logged in to reply to this topic.