This topic contains 10 replies, has 2 voices, and was last updated by  vako 2 weeks, 5 days ago.

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  • #58032

    Sven
    Participant
    Premium Member

    Hi vako,

    actually, I face an issue with the mobile menu on responsive design. The menu only works on “blog pages”, but doesn’t work on “single post pages” and “pages” (doesn’t fade in when touch the menu button). Are there any Ideas how to get it work?

    Kind Regards
    Sven

    #58036

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    Can you please describe the issue you have more detailed? Please share a direct link to the page where the issue appears and for more clarifications, screenshots will be much appreciated.

     

    Kind Regards

    #58042

    Sven
    Participant
    Premium Member
    This reply has been marked as private.
    #58354

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #58358

    Sven
    Participant
    Premium Member
    This reply has been marked as private.
    #58483

    Sven
    Participant
    Premium Member
    This reply has been marked as private.
    #58585

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    We apologise for the late reply, somehow we missed the new messages from the news feed.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

     

    Kind Regards

     

    #58602

    Sven
    Participant
    Premium Member
    This reply has been marked as private.
    #59880

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    As the issue is related to the permalinks we cant help, actually, permalinks on the wordpress website are not controlled by the installed theme its a wordpress option, you can change and use several themes and permalinks should stay the same.

    Unfortunately in this case we cant help as the issue is not related to the theme.

     

    Kind Regards

    #59895

    Sven
    Participant
    Premium Member

    For those who face same case I just found a way to get it work. It only happens if the Option “Merge Top and Main Manu” via “Customizer” > “Responsive” is activated. Deactivate it, and the menu works. However, then the top menu won’t show on mobile devices who use the responsive design.

    #59903

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    We are glad that you were able to found out the solution by yourself.

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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