This topic contains 11 replies, has 3 voices, and was last updated by  vako 1 week, 5 days ago.

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  • #52624

    Sven Heinisch
    Blocked
    Premium Member

    <div>From within the Ashe pro theme I am not able to update my plugins and the theme itself. Instead of going to the plugin or theme page in the dashboard I am misled to a file anywhere on the server. I have to swith to an other theme to update and then switch back to Ashe. Since nothing changed in the wp installation and this happens with two different browsers, I am pretty sure that the issue is caused by the Ashe theme itself.</div>
    <div></div>
    <div>It might be a bug and I am asking for help. Thank you.</div>

    #52634

    Nick
    Keymaster
    WP Royal Team

    Hi Sven,

     

    Weird, we had never had this kind of issue.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please mark your reply as private to hide it form the public.

     

    Kind Regards

    #52638

    Sven Heinisch
    Blocked
    Premium Member
    This reply has been marked as private.
    #52642

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    We found out that your server cant answer to the min requirements, please contact your server/hosting provider and ask them to config your server to this min requirements:

    max_execution_time 180
    memory_limit 256M
    post_max_size 64M
    upload_max_filesize 64M
    max_input_time 60

     

    Kind Regards

    #52653

    Sven Heinisch
    Blocked
    Premium Member

    Hello,

    thank you for your efforts. I got in contact with the hoster and the gentleman from the service confirmed, that all the limits are higher than you need them to be.

    I am running PHP 7.4.

    So the problem is as it was. Nothing changed.

    Best regards.

    #52658

    Sven Heinisch
    Blocked
    Premium Member
    This reply has been marked as private.
    #52661

    Sven Heinisch
    Blocked
    Premium Member
    This reply has been marked as private.
    #52670

    vako
    Keymaster
    WP Royal Team

    Hi Sven,

     

    I am glad that you have managed to find out it by your self.

    We will test this plugin on our local servers and will contact you with the latest updates, before please feel free to use the theme.

     

    Kind Regards

    #52686

    Sven Heinisch
    Blocked
    Premium Member
    This reply has been marked as private.
    #52696

    Sven Heinisch
    Blocked
    Premium Member
    This reply has been marked as private.
    #52704

    Sven Heinisch
    Blocked
    Premium Member
    This reply has been marked as private.
    #52705

    vako
    Keymaster
    WP Royal Team
    This reply has been marked as private.
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