This topic contains 11 replies, has 2 voices, and was last updated by  vako 3 weeks, 5 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #55705

    Tina
    Participant
    Premium Member

    Hi.

    I have Bard Pro theme. I also created a child theme of Bard Pro which is currently activated.

    I installed the Loco translate plugin.

    When I go to Loco translate->Themes-> Bar Pro child, I click New language.

    I get the message “Template missing, This bundle doesn’t define a translations template file.”

    Please help, I don’t know what to do next. I don’t have enough experience to mess with my WP folders and PHP…

    #55707

    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    1. We need to access your website Dashboard to check for the issue, please create a new user under Dashboard > Users > Add new with administrator permissions and share login details, login URL/username/password and we will translate untranslated strings.

    2. Please also share all the string names you want to be translated and their definitions on your preferred language.

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #56480

    Tina
    Participant
    Premium Member
    This reply has been marked as private.
    #56485

    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    We are not allowed to access the admin page for the country security reasons. Please contact your server/hosting provider and ask them to allow us access your website, ask them to white list Georgia: https://nimb.ws/Ng3yvZ

     

    Kind Regards

    #56518

    Tina
    Participant
    Premium Member

    Hello,

    done – my hosting provider whitelisted Georgia.

    #56528

    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    It’s all done now, we translated all the strings you mentioned in the theme, please check and let us know how it works for you.

     

    Kind Regards

    #56610

    Tina
    Participant
    Premium Member
    This reply has been marked as private.
    #56621

    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    Unfortunately, our tech support is out of the office and will come back on 26/10/2020 and will translate left strings.

    Our apologise for the inconvenience and thank you for your patience.

     

    Kind Regards

    #56644

    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    It’s all done now, please check again.

     

    Kind Regards

    #56668

    Tina
    Participant
    Premium Member
    This reply has been marked as private.
    #56734

    Tina
    Participant
    Premium Member

    Hi,

    I now found out that my Loco translate plugin works normally. I am sorry – I thought It did not work and that only you can translate my strings.

    I will translate them on my own with the plugin – thank you for helping me with the Loco translate plugin which now works.

    Thank you for all your help.

    Tina

    #56740

    vako
    Keymaster
    WP Royal Team

    You are welcome, feel free to contact us anytime.

     

    Kind Regards

Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.