The zoom isn’t working properly on my product images on mobile phones. When I click on the loupe in order to display the gallery, if I try to zoom on the image it breaks the image. I tried to change the theme and also to desactivate all plugins but the issue is still there. I tried to replicate the error on your demo but it’s working fine on your demo. I also have to say that my theme is up to date.
Could you please help me to solve the issue?
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We checked your webiste on several mobile devices and the image zoom works without issue, please see the screenshot.
Can you please share the screenshot on your end? It helps us to get closet to the issue, maybe the issue is appearing only on your side, please try to clear cached data and check again.
Waiting for your response.
I will redirect this topic to the developers and they will check.
Hi Marie De Grivel,
A developer is here, I have checked your website and this is not theme related issue, you have installed a lot of plugins and probably one of them causing this. Try to deactivate them one by one, clear your browser cache and check again.
Alright, thanks for your help!
You are welcome. Feel free to contact us anytime.
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