This topic contains 14 replies, has 2 voices, and was last updated by  Jessica Winter 2 hours, 5 minutes ago.

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  • #61112

    Jessica Winter
    Participant
    Premium Member

    I have a few questions about the AshPro Theme.
    I bought it a few days ago, and am curious, what are the requirements for using the theme, like recommended php version.

    Also, I tried importing the example theme, and it didn’t do so. (yes I followed directions)
    It only imported a few pics.

    I already took pics and saved everything that’s on my website.
    So I’m ready to go in and re-do it all.

    I want it to look like what I bought.

    Can’t wait to chat

    Thanks in advance

    • This topic was modified 1 week, 2 days ago by  Jessica Winter. Reason: didnt look right
    • This topic was modified 1 week, 2 days ago by  Jessica Winter. Reason: didnt look right
    #61126

    vako
    Keymaster
    WP Royal Team

    Hi Jessica,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #61154

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
    #61169

    vako
    Keymaster
    WP Royal Team

    Hi Jessica,

     

    At this moment on your website is activate WordPress default theme, we need your permission to activate Ashe pro and after that import the demo content, please note: after the demo import images, posts and pages will appear on your website with the content you have now.

     

    Kind Regards

    #61196

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
    #61205

    vako
    Keymaster
    WP Royal Team

    Waiting for your response.

     

    Kind Regards

    #61220

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
    #61227

    vako
    Keymaster
    WP Royal Team

    Hi Jessica,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #61238

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
    #61247

    vako
    Keymaster
    WP Royal Team

    Hi Jessica,

     

    At first, sorry for the late reply, we had holidays.

    If you want to have exactly the same look as having demo sites, in this case, we need to reset your WordPress database and remove all the existed content, after that we will import demo data and your website will look like our demo site, there is no another way.

     

    Kind Regards

    #61261

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
    #61264

    vako
    Keymaster
    WP Royal Team

    Hi Jessica,

     

    All the data added via 3rd party plugins will be removed, plugins will be saved in inactive mode.

     

    Kind Regards

    #61280

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
    #61284

    vako
    Keymaster
    WP Royal Team

    Hi Jessica,

     

    The login URL you shared has expired, please share a new one.

    After the database reset all the content you created will be lost, the plugin which allows us to access your website back and will be disabled too, so we will need a new login URL to finish our work.

     

    Kind Regards

    #61301

    Jessica Winter
    Participant
    Premium Member
    This reply has been marked as private.
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