November 1, 2019 at 7:22 am #38852
If using iPhone, it can use “search” products when type & hit
If using Android Mobile Phone, i type & hit but failure.
Please help & thank you!November 1, 2019 at 5:08 pm #38856
Can you please describe your issue more detailed? Can you please share the screenshot of the issue or a link where the issue exists?
Screenshots will be much appreciated.
Kind RegardsNovember 9, 2019 at 7:17 am #39029Hello Vako,Thank you for your reply, please let me explain details as below:2. iOS is working fine3. only happens on Android Mobile PhonePlease refer to the attached jpeg…1. When I click the circle (search icon)2. then it will appear “Type & Hit – Enter”3. if using iPhone, it will appear virtual keyboard and able to search product4. if using Android Mobile, it will also appear a virtual keyboard. But when I cannot enter any words, because the virtual keyboard will disappear immediately and cannot search.Please kindly help to advise.Many thanksScreen ShortNovember 9, 2019 at 5:02 pm #39033
In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.
Make sure to mark your reply as Private to hide it from the public.
Kind RegardsNovember 20, 2019 at 12:48 pm #39227November 20, 2019 at 1:25 pm #39230
We checked your webiste on several mobile devices and the search works fine, we will redirect this topic to the developers and they will check for the issue again.
Kind RegardsNovember 25, 2019 at 4:00 pm #39302
DukeKeymasterWP Royal Team
The username or password seems incorrect, if you have changed it please resend a new password.
RegardsDecember 22, 2019 at 10:47 am #39637December 23, 2019 at 5:13 pm #39645
I will redirect this topic to the developers and they will check.
Kind RegardsDecember 31, 2019 at 12:05 am #39705
Sorry for the late reply, we were working on the child theme especially for this issue, please download the child theme for this link and install it on your website, hope it will help you to fix the issue if not please let us know and we will check for the issue again.
Sorry for the delay and thank you for your patience.
Kind RegardsJanuary 2, 2020 at 11:59 am #39743January 2, 2020 at 5:19 pm #39744
Here is the child theme download link: https://drive.google.com/uc?authuser=0&id=1TRoU22TnBNu65bAvUZbtFZFVhlp-md–&export=download
Kind RegardsJanuary 3, 2020 at 8:36 am #39752January 3, 2020 at 5:54 pm #39755
Weird, I clicked on the link and download has started without delay or interactions, can you please describe the issue more detailed, maybe you can share the error notice after the link be clicked?
Kind RegardsJanuary 7, 2020 at 11:22 am #39806
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