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This topic contains 3 replies, has 2 voices, and was last updated by  vako 2 days, 9 hours ago.

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  • #38852

    Chris Chung
    Participant
    Premium Member

    If using iPhone, it can use “search” products when type & hit

    If using Android Mobile Phone, i type & hit but failure.

    Please help & thank you!

    #38856

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    Can you please describe your issue more detailed? Can you please share the screenshot of the issue or a link where the issue exists?

    Screenshots will be much appreciated.

     

    Kind Regards

    #39029

    Chris Chung
    Participant
    Premium Member

    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Hello Vako,</div>
    <div></div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Thank you for your reply, please let me explain details as below:</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”></div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>1. https://www.ib-hk.com</div&gt;
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>2. iOS is working fine</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>3. only happens on Android Mobile Phone</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”></div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Please refer to the attached jpeg…</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>1. When I click the circle (search icon)</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>2. then it will appear “Type & Hit – Enter”</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>3. if using iPhone, it will appear virtual keyboard and able to search product</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>4. if using Android Mobile, it will also appear a virtual keyboard. But when I cannot enter any words, because the virtual keyboard will disappear immediately and cannot search.</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”></div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Please kindly help to advise.</div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”></div>
    <div style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>Many thanks</div>
     
    <div>Screen Short</div>

    #39033

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

     

    Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

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