This topic contains 15 replies, has 3 voices, and was last updated by  vako 2 weeks, 6 days ago.

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  • #38852

    Chris Chung
    Participant
    Premium Member

    If using iPhone, it can use “search” products when type & hit

    If using Android Mobile Phone, i type & hit but failure.

    Please help & thank you!

    #38856

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    Can you please describe your issue more detailed? Can you please share the screenshot of the issue or a link where the issue exists?

    Screenshots will be much appreciated.

     

    Kind Regards

    #39029

    Chris Chung
    Participant
    Premium Member
    Hello Vako,
    Thank you for your reply, please let me explain details as below:
    2. iOS is working fine
    3. only happens on Android Mobile Phone
    Please refer to the attached jpeg…
    1. When I click the circle (search icon)
    2. then it will appear “Type & Hit – Enter”
    3. if using iPhone, it will appear virtual keyboard and able to search product
    4. if using Android Mobile, it will also appear a virtual keyboard. But when I cannot enter any words, because the virtual keyboard will disappear immediately and cannot search.
    Please kindly help to advise.
    Many thanks
    Screen Short
    #39033

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

     

    Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #39227

    Chris Chung
    Participant
    Premium Member
    This reply has been marked as private.
    #39230

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    We checked your webiste on several mobile devices and the search works fine, we will redirect this topic to the developers and they will check for the issue again.

     

    Kind Regards

    #39302

    Duke
    Keymaster
    WP Royal Team

    Hi,

    The username or password seems incorrect, if you have changed it please resend a new password.

    Regards

    #39637

    Chris Chung
    Participant
    Premium Member
    This reply has been marked as private.
    #39645

    vako
    Keymaster
    WP Royal Team

    I will redirect this topic to the developers and they will check.

     

     

     

    Kind Regards

    #39705

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    Sorry for the late reply, we were working on the child theme especially for this issue, please download the child theme for this link and install it on your website, hope it will help you to fix the issue if not please let us know and we will check for the issue again.

    https://drive.google.com/uc?authuser=0&id=1TRoU22TnBNu65bAvUZbtFZFVhlp-md–&export=download

    Sorry for the delay and thank you for your patience.

     

    Kind Regards

    #39743

    Chris Chung
    Participant
    Premium Member
    This reply has been marked as private.
    #39744

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    Here is the child theme download link: https://drive.google.com/uc?authuser=0&id=1TRoU22TnBNu65bAvUZbtFZFVhlp-md–&export=download

     

    Kind Regards

    #39752

    Chris Chung
    Participant
    Premium Member
    This reply has been marked as private.
    #39755

    vako
    Keymaster
    WP Royal Team

    Hi Chris,

     

    Weird, I clicked on the link and download has started without delay or interactions, can you please describe the issue more detailed, maybe you can share the error notice after the link be clicked?

     

    Kind Regards

    #39806

    Chris Chung
    Participant
    Premium Member
    This reply has been marked as private.
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