February 4, 2022 at 11:38 am #67864
The weird, theme is fully compatible with the Elementor plugin, we regularly test our themes with the recommended plugin compatibility. Maybe Elmentor has a conflict with other plugins.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
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Kind RegardsFebruary 6, 2022 at 11:31 am #67884February 7, 2022 at 10:55 am #67890
We tested a similar case on our test servers and cant reproduce the issue.
1. As we see you are using 48rd party plugins on your website, from those 48 you 2-page builder WP Bakery and Elementor page builder, do you actually need to have those amount of plugins and especially 2 huge page builders? They can have a conflict with each other and that can be the reason for the issue.
2. To dive into the issue, we need to test several things on your website, such as plugins deactivation and also theme changing, to not affect the original website, please create a new user with admin rights and share login details, login URL/username/password. We will create a staging environment on your website and changes will not be played to your original site.
Kind RegardsFebruary 10, 2022 at 12:31 am #67910February 11, 2022 at 12:56 pm #67929This reply has been marked as private.February 13, 2022 at 12:02 am #67947
you have marked the reply as private – was it on purpose? I can’t see the text.
Not sure if I should react somehow.
KRFebruary 14, 2022 at 12:28 pm #67959
Login details are incorrect please recheck them and share again.
Kind RegardsFebruary 14, 2022 at 12:55 pm #67960February 16, 2022 at 12:47 pm #67991
We create a staging site on your website, disabled all installed plugins and a slider appeared on the front page, please check the screenshot: https://nimb.ws/p95u72
You check the same case, please navigate to Dashboard > Wp Staging > Open staging site created: https://nimb.ws/EqgouJ and check for the issue.
Kind RegardsFebruary 17, 2022 at 11:05 pm #68009
thank you very much for taking the time to check this issue.
Did you by any chance check which plugin causes the problem? Is it really the Bakery-Elementor conflict?
Appreciate all your help thus far.
Thank you once again,
AlexFebruary 18, 2022 at 1:24 pm #68017
SOrry but not, we just disabled all of them, we left the staging site active on the website so you can test the rest, disable the plugins one by one and you will be able to catch which one is the reason for the issue.
Kind RegardsFebruary 20, 2022 at 11:43 am #68042
I believe that’s exactly what I did over 2 weeks ago and came back to you saying that the slider started working after disabling Elementor…
Guess I’ll just try to get rid of WPBakery then.
Thanks anyway.February 21, 2022 at 10:58 am #68052
Feel free to contact us at any time, we are more than happy to help.
Kind RegardsFebruary 25, 2022 at 1:48 pm #68124
Just to let you know.
I checked all the plugins. The slider works after disabling Elementor only. I deactivated all other plugins, left only Elementor and Staging. I tried changing all Elementor settings. The slider never shows when Elementor is active regardless of the settings. The other plugins don’t seem to interfere.
AlexFebruary 25, 2022 at 7:33 pm #68136
Weird case, we tested several times and all options are working properly, we use mentioned plugin for our new product and everything works.
Please share gain your website login URL and I will redirect this topic to the dev team, they will check the case again.
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