This topic contains 7 replies, has 3 voices, and was last updated by  vako 2 weeks ago.

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  • #52622

    Cyrille GILL
    Participant
    Premium Member

    Hi,

    For the first time, Ashe Pro theme won’t update to the latest version available. I get a message saying :

    “La mise à jour a échoué : Le téléchargement a échoué. Forbidden”

    Translation : “Update faild, download has failed, Forbidden”

    Previous updates gone well, is there an issue on your side, server or whatever ?

    Thanks.

    Cyrille

    • This topic was modified 2 weeks, 1 day ago by  Cyrille GILL.
    #52633

    Nick
    Keymaster
    WP Royal Team

    Hi Cyrille,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please mark your reply as private to hide it from the public.

     

    Kind Regards

    #52641

    Cyrille GILL
    Participant
    Premium Member
    This reply has been marked as private.
    #52644

    vako
    Keymaster
    WP Royal Team

    Hi Cyrille,

     

    Your server was blocking access to our API servers, we update your theme, now you are running the latest version.

     

    Kind Regards

    #52645

    Cyrille GILL
    Participant
    Premium Member

    Hi Nick,

     

    Many thanks for your efficient support !

    How did you fixed that ?

    Regards,

    Cyrille

    #52646

    vako
    Keymaster
    WP Royal Team

    Hi Cyrille,

     

    We cleared API cache on your server and after that updated theme.

    You are welcome. Feel free to contact us anytime.

     

     

    Kind Regards

    #52648

    Cyrille GILL
    Participant
    Premium Member

    Hi Vako,

    Thanks ! Good to know 🙂

    Keep up the good work with your theme, I really enjoy it.

    Cheers from Toulouse/France !

    Cyrille

    • This reply was modified 2 weeks, 1 day ago by  Cyrille GILL.
    #52668

    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

     

     

    Kind Regards

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