Hi dear Audrey,
The username and password you have sent us don’t work anymore, so please share new site access details and we will check.
We had already provided the instructions in the video tutorial, its the best way we can explain.
To share the screenshots, please try to use https://imgur.com/upload
Waiting for your response.
We checked and tested the provided video tutorial in real work billion times, some of our users also had the same issue but in all cases, the reason for the issue was incorrect configuration and missed steps from the video tutorial.
if you have some trouble to share teh login details here, please contact us via this email address: email@example.com
our instagram footer is actually there (you can see he headline and click), but the images are invisible. Only desktop, mobile it works. can you have a look?
In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.
Make sure to mark your reply as Private to hide it from the public.
The main reason for this kind of issue is the installed 3rd party plugins, please deactivate them all one by one and you will be able to catch the issue.
You are welcome. Feel free to contact us anytime.
I am glad that you have managed to find out it by your self.
Feel free to contact us anytime.
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