This topic contains 55 replies, has 13 voices, and was last updated by  vako 2 months, 1 week ago.

Viewing 15 posts - 16 through 30 (of 56 total)
  • Author
    Posts
  • #38672

    Nick
    Keymaster
    WP Royal Team

    Hi dear Audrey,

    The username and password you have sent us don’t work anymore, so please share new site access details and we will check.

    Kind Regards,

    Nick

    #38676

    Audrey
    Participant
    Premium Member
    This reply has been marked as private.
    #38685

    vako
    Keymaster
    WP Royal Team

    Hi Audrey,

     

    We had already provided the instructions in the video tutorial, its the best way we can explain.

    To share the screenshots, please try to use https://imgur.com/upload

    Waiting for your response.

     

    Kind Regards

     

    #39030

    Audrey
    Participant
    Premium Member
    This reply has been marked as private.
    #39032

    vako
    Keymaster
    WP Royal Team

    Hi Audrey,

     

    We checked and tested the provided video tutorial in real work billion times, some of our users also had the same issue but in all cases, the reason for the issue was incorrect configuration and missed steps from the video tutorial.

    if you have some trouble to share teh login details here, please contact us via this email address: info.wproyal@gmail.com

     

    Kind Regards

    #39488

    Alicja Juraszek
    Participant
    Premium Member

    Hello,

    our instagram footer is actually there (you can see he headline and click), but the images are invisible. Only desktop, mobile it works. can you have a look?

    https://www.myphotobook.de/myinspirations/ 

    Thanks

    Alicja

     

    #39490

    vako
    Keymaster
    WP Royal Team

    Hi Alicja,

     

    In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

    Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #39493

    Alicja Juraszek
    Participant
    Premium Member
    This reply has been marked as private.
    #39495

    vako
    Keymaster
    WP Royal Team

    Hi Alicja,

     

    The main reason for this kind of issue is the installed 3rd party plugins, please deactivate them all one by one and you will be able to catch the issue.

     

    Kind Regards

     

    #39502

    Alicja Juraszek
    Participant
    Premium Member
    This reply has been marked as private.
    #39619

    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

    Kind Regards

    #40167

    Katey Thom
    Participant
    Premium Member
    This reply has been marked as private.
    #40174

    Katey Thom
    Participant
    Premium Member
    This reply has been marked as private.
    #40177

    vako
    Keymaster
    WP Royal Team

    Hi Katey,

     

    I am glad that you have managed to find out it by your self.

    Feel free to contact us anytime.

     

     

     

    Kind Regards

    #47521

    homestic
    Participant
    Premium Member

    Hi all,

    me too I have the problem, and I can’t fix the Instagram problem. I have follow the video, make all the pass but it do not work. What’s wrong about the widget?

    Thank you.

    Simone.

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