Hi dear Audrey,
The username and password you have sent us don’t work anymore, so please share new site access details and we will check.
We had already provided the instructions in the video tutorial, its the best way we can explain.
To share the screenshots, please try to use https://imgur.com/upload
Waiting for your response.
We checked and tested the provided video tutorial in real work billion times, some of our users also had the same issue but in all cases, the reason for the issue was incorrect configuration and missed steps from the video tutorial.
if you have some trouble to share teh login details here, please contact us via this email address: firstname.lastname@example.org
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