This topic contains 32 replies, has 8 voices, and was last updated by  vako 2 days ago.

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  • March 24, 2020 at 1:59 pm #47531

    vako
    Keymaster
    WP Royal Team

    Hi Simone,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    March 24, 2020 at 7:04 pm #47541

    homestic
    Participant
    Premium Member
    This reply has been marked as private.
    March 28, 2020 at 5:38 pm #47614

    vako
    Keymaster
    WP Royal Team

    Hi Simone,

     

    Sorry for the late reply, we were off for a while.

    The link you provided for the entrance it asks us to enter the login details, seems that the link was expired, please share again the login URL.

    Our apologies for the inconvenience and thank you for your patience.

     

    Kind Regards

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