This topic contains 45 replies, has 11 voices, and was last updated by  vako 4 weeks ago.

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  • March 24, 2020 at 1:59 pm #47531

    vako
    Keymaster
    WP Royal Team

    Hi Simone,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    March 24, 2020 at 7:04 pm #47541

    homestic
    Participant
    Premium Member
    This reply has been marked as private.
    March 28, 2020 at 5:38 pm #47614

    vako
    Keymaster
    WP Royal Team

    Hi Simone,

     

    Sorry for the late reply, we were off for a while.

    The link you provided for the entrance it asks us to enter the login details, seems that the link was expired, please share again the login URL.

    Our apologies for the inconvenience and thank you for your patience.

     

    Kind Regards

    April 3, 2020 at 7:30 pm #47779

    Kulturblazer
    Participant
    Premium Member
    This reply has been marked as private.
    April 4, 2020 at 11:38 am #47797

    Kulturblazer
    Participant
    Premium Member
    This reply has been marked as private.
    April 4, 2020 at 5:38 pm #47804

    vako
    Keymaster
    WP Royal Team

    Hi @Kulturblazer

     

    The reason for teh issue can be several: Incorrect image sizes uploaded to the Instagram platform, incorrect image dimensions in the plugin settings and etc.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    April 11, 2020 at 1:24 pm #47939

    Kulturblazer
    Participant
    Premium Member

    Hi vako,

    thanks for your reply. I managed to find a solution which is ok for now and try to focus on using the same sizes for instagram upload. If the problem then still remains I will come back to your suggestion.

    Thank you and happy eastern!

    April 11, 2020 at 3:03 pm #47944

    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

     

     

    Kind Regards

    May 6, 2020 at 4:52 am #48561

    Ivorie Wetzel
    Participant
    Premium Member

    After this has been installed, is there a way to change the font color for  username?

    May 6, 2020 at 4:25 pm #48577

    vako
    Keymaster
    WP Royal Team

    Hi Ivorie,

     

    Can you please describe your issue more detailed? Can you please share the screenshot of the issue or a link where the issue exists?

     

    Kind Regards

    May 7, 2020 at 2:37 am #48601

    Ivorie Wetzel
    Participant
    Premium Member

    Hi,

    Yes. I have successfully installed the Instagram Widget. It is working correctly, and displays my feed in my website. Now that it is displayed on my website, my username is highlighted over my feed of instagram pictures. My question is, how do I change the color of my username and/or it’s background. Right now it is gray text over a gray background. In the settings under customize, I see where I  can edit the color of certain text color such as the header, follow button and load more button but can’t find where to edit the username that displays in the center of the feed.

    May 7, 2020 at 2:14 pm #48612

    vako
    Keymaster
    WP Royal Team

    Hi Ivorie,

     

    Please share the direct link to the page where the issue appears and we will check for the possible solutions.

     

    Kind Regards

    June 5, 2020 at 11:16 am #52177

    homestic
    Participant
    Premium Member

    Hi Vako,

    maybe I have done some mistake adding the instagram plugin and configuring it. Can I share with you the login date as private reply and ask you to take a quinck look? Thank you in advice for your help.

    Simone.

    June 5, 2020 at 3:35 pm #52180

    vako
    Keymaster
    WP Royal Team

    Hi Simone,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    June 11, 2020 at 3:42 am #52250

    Nadja Salewski
    Participant
    Premium Member

    Hi, the IG feed works only in part for me. It shows the images for a second, then only white spaces afterwards. In the mobile version some of the images get displayed, for others there’s just a white space again.
    https://headintotheclouds.blog/

    Thanks in advance.

    Warm regards,
    Nadja

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