In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Sorry for the late reply, we were off for a while.
The link you provided for the entrance it asks us to enter the login details, seems that the link was expired, please share again the login URL.
Our apologies for the inconvenience and thank you for your patience.
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