This topic contains 55 replies, has 13 voices, and was last updated by  vako 2 months ago.

Viewing 11 posts - 46 through 56 (of 56 total)
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  • #52262

    vako
    Keymaster
    WP Royal Team

    Hi Nadja,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #52922

    Katie
    Participant
    Premium Member

    I have the same problem with my Instagram feed, no pictures displayed, only white space. Need some advice please

     

    #52925

    vako
    Keymaster
    WP Royal Team

    Hi Katie,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #52942

    Katie
    Participant
    Premium Member

    I will do that later.

    The problem is: my Insta-Account is private. If I turn it to public, you can see the pictures – no white screen.

    I would prefer things like they were – I keep my account private and the theme shows the number of pictures I choose.

    Do you think that’s possible again?

     

    #52952

    vako
    Keymaster
    WP Royal Team

    Hi Katie,

     

    To be honest I can’t understand what kind of issue you are experiencing. Can you please share screenshots of the issue for more clarifications?

    Waiting for your response.

     

    Kind Regards

    #52963

    Katie
    Participant
    Premium Member
    This reply has been marked as private.
    #52973

    vako
    Keymaster
    WP Royal Team

    Hi Katie,

     

    At first sorry for the late reply, we had holidays

    So it means that the private account on the Instagram cant be shown on your website, its 3rd party plugin related issue, please contact the plugin support team and ask them to check for the issue.

     

    Kind Regards

    #53415

    Andante
    Participant
    Premium Member
    This reply has been marked as private.
    #53422

    vako
    Keymaster
    WP Royal Team

    Hi Andante,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #53505

    Andante
    Participant
    Premium Member
    This reply has been marked as private.
    #53523

    vako
    Keymaster
    WP Royal Team

    Hi Andante,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    We sought the reason for the issue can be your caching plugins, at first check them.

     

    Kind Regards

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