[vakoKeymaster WP Royal Team]

Hi Nadja,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[KatieParticipant Premium Member]

I have the same problem with my Instagram feed, no pictures displayed, only white space. Need some advice please

 

[vakoKeymaster WP Royal Team]

Hi Katie,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[KatieParticipant Premium Member]

I will do that later.

The problem is: my Insta-Account is private. If I turn it to public, you can see the pictures – no white screen.

I would prefer things like they were – I keep my account private and the theme shows the number of pictures I choose.

Do you think that’s possible again?

 

[vakoKeymaster WP Royal Team]

Hi Katie,

 

To be honest I can’t understand what kind of issue you are experiencing. Can you please share screenshots of the issue for more clarifications?

Waiting for your response.

 

Kind Regards

[KatieParticipant Premium Member]

This reply has been marked as private.

[vakoKeymaster WP Royal Team]

Hi Katie,

 

At first sorry for the late reply, we had holidays

So it means that the private account on the Instagram cant be shown on your website, its 3rd party plugin related issue, please contact the plugin support team and ask them to check for the issue.

 

Kind Regards

[AndanteParticipant Premium Member]

This reply has been marked as private.

[vakoKeymaster WP Royal Team]

Hi Andante,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[AndanteParticipant Premium Member]

This reply has been marked as private.

[vakoKeymaster WP Royal Team]

Hi Andante,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch the which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

We sought the reason for the issue can be your caching plugins, at first check them.

 

Kind Regards

[Sarah WallaceParticipant Premium Member]

Hello.  I installed the Instagram widget today and moved it to my right sidebar.  It is working but the images are skewed and duplicated.  My website is ModMinimalism.com.  Thank you!

[vakoKeymaster WP Royal Team]

Hi Sarah,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Sarah WallaceParticipant Premium Member]

This reply has been marked as private.

[vakoKeymaster WP Royal Team]

Hi Sarah,

 

We changed several settings to fit your needs, please check now the issue.

 

Kind Regards

[Author]

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