This topic is: not resolved

This topic contains 15 replies, has 3 voices, and was last updated by  vako 4 weeks, 1 day ago.

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #38390

    romeromary16@gmail.com
    Participant
    Free Member

    My website title has a broken image picture on the top left corner (the title does show but it has a small image in the corner) and does not appear on mobile phones. How do I fix this?

    Thanks!

    #38402

    vako
    Keymaster
    WP Royal Team

    Hi #romeromary16@gmail.com

     

    At first, thank you for your response and for choosing our theme.

    In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

    Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #38523

    romeromary16@gmail.com
    Participant
    Free Member
    This reply has been marked as private.
    #38544

    vako
    Keymaster
    WP Royal Team

    Hi #romeromary16@gmail.com

     

    Its all sorted now, the old logo uploaded was saved in the customizer and we removed it.

     

    Kind Regards

    #38694

    Recikli.com
    Participant
    Free Member

    Hi,

    Since the last update we have a similar issue with our header, except it’s only show a blank white space whatever I do. Could you help please?

    Thanks!

    #38704

    vako
    Keymaster
    WP Royal Team

    Hi Recikli.com,

     

    In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

     

    Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #38706

    Recikli.com
    Participant
    Free Member
    This reply has been marked as private.
    #38709

    vako
    Keymaster
    WP Royal Team

    Hi Recikli.com,

     

    I checked your website and can’t get the same issue as you described. Can you please share the screenshot on your and?

     

    Kind Regards

     

    #38712

    Recikli.com
    Participant
    Free Member

    Hi Vako

    From the dashboard preview I can see the header properly, but I can’t see it on the actual site.  Even if I turn off the under construction mode.

    View post on imgur.com

    Regards,
    Miki

    #38737

    vako
    Keymaster
    WP Royal Team

    Hi Miki,

     

    I will redirect this topic to the developers and they will check.

     

    Kind Regards

    #38749

    vako
    Keymaster
    WP Royal Team

    Hi Miki,

     

    Our developers debugged your website and found several unexpected database issues and javascript errors, the reason for the issue can be your installed 3 party plugins.

    1. This kind of issues mostly are caused by the 3rd party plugins, to exclude their fault, please disable them all one by one and you will be able to catch the reason for the issue.

    2. Don’t activate the cache plugins until you are working on the plugins.

    3. We tried to install Staging plugin on your webiste, to clone your database and all the website content and test on our end and was not able to activate it as the notice was not supported, please contact your server/hosting provider and ask them to allow the installation of this plugin on your website.

     

    Waiting for your response.

     

    Kind Regards

     

    #38751

    Recikli.com
    Participant
    Free Member

    Hi Vako

    Thank you for your help!
    I will try to do this and will get back to you later.

    Regards
    Miki

    #38757

    Recikli.com
    Participant
    Free Member

    Update:
    The issue was caused by a page speed optimizer plug in.
    Thanks again for the help!

    Regards
    Miki

    #38766

    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

     

     

    Kind Regards

    #39038

    romeromary16@gmail.com
    Participant
    Free Member

    Hi Vako,

    I have a follow-up question – I still see a broken image at the bottom of the page. Do you know what could be causing this?

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