This topic is: not resolved

This topic contains 38 replies, has 3 voices, and was last updated by  Nick 1 week, 6 days ago.

Viewing 15 posts - 1 through 15 (of 39 total)
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  • #35721

    Marie-Claire for MM-O
    Participant
    Premium Member

    Hi,

    I read you were working on an update for the theme to display the category description. Is it done yet and how to implement?

    The shop I am working on does not show Category name, bradcrumbs and category description anymore since I implemented your Ashe theme and we paid for the PRO version… It is very disappointing for a “WooCommerce compatible” theme; and I feel I’ll have to give up on the theme if we cannot solve this. I have not found another extension or setting to solve this, but if you know any, I’m happy to try.

     

    Do you proceed to reimbursement if this cannot be solved?

    Thanks,

    Marie-Claire

     

     

    #35722

    vako
    Keymaster
    WP Royal Team

    Hi Marie-Claire,

     

    At first, thank you for upgrading to the Pro version.

    We added the option to display the category descriptions, please navigate to Dashboard > Posts > Categories and fill up the description field with your preferred text.

    Breadcrumbs cant be displayed with the theme options, please try to use some other 3rd party plugins to get the result.

     

     

    Kind Regards

    #35724

    Marie-Claire for MM-O
    Participant
    Premium Member

    Thanks Vako, but I think you are talking about blog posts, not Product categories?

    #35738

    vako
    Keymaster
    WP Royal Team

    Hi Cedric,

     

    Same with the Product category description, we checked several times and this option works fine.

    Please share your website URL/Username/Password and we will check. Make sure to mark your reply as Private to hide it from the public.

     

    Kind Regards

    #35751

    Marie-Claire for MM-O
    Participant
    Premium Member
    This reply has been marked as private.
    #35767

    vako
    Keymaster
    WP Royal Team

    Hi Cedric,

     

    1. You are not using the theme provided category description option, seems that you are running some plugins for that, as our theme doesn’t have this kind description editor, Please see the screenshot.

    2. We need your permission to deactivate some of your plugins to find out the reason for the issue.

     

    Kind Regards

    #35773

    Marie-Claire for MM-O
    Participant
    Premium Member
    This reply has been marked as private.
    #35787

    vako
    Keymaster
    WP Royal Team

    Hi Cedric,

     

    I am trying to access your website via this login URL  https://www.mamaison-online.com/wp-admin/  but it says that the page doesn’t respond any time I try.

     

    Kind Regards

    #35793

    Marie-Claire for MM-O
    Participant
    Premium Member
    This reply has been marked as private.
    #35794

    Marie-Claire for MM-O
    Participant
    Premium Member
    This reply has been marked as private.
    #35802

    vako
    Keymaster
    WP Royal Team

    Hi Marie-Claire,

     

    I will redirect this topic to the developers and they will check.

     

    Kind Regards

    #35810

    Marie-Claire for MM-O
    Participant
    Premium Member
    This reply has been marked as private.
    #35819

    Marie-Claire for MM-O
    Participant
    Premium Member

    Hi Vako,

    Any idea if that’ll be long?

    Thanks,

    mc

     

    #35820

    Marie-Claire for MM-O
    Participant
    Premium Member

    Hi Vako,

    Category descriptions now appear! Not breadcrumbs though, I ll look into mly plug ins, but so far no luck.

    mc

    #35825

    vako
    Keymaster
    WP Royal Team

    Hi Marie,

     

    Our developers are working on this issue and let you know when we find the solution to this.

    Our apologises for the inconvenience and thank you for your patience.

     

     

    Kind Regards

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