June 12, 2019 at 3:08 pm #35721
I read you were working on an update for the theme to display the category description. Is it done yet and how to implement?
The shop I am working on does not show Category name, bradcrumbs and category description anymore since I implemented your Ashe theme and we paid for the PRO version… It is very disappointing for a “WooCommerce compatible” theme; and I feel I’ll have to give up on the theme if we cannot solve this. I have not found another extension or setting to solve this, but if you know any, I’m happy to try.
Do you proceed to reimbursement if this cannot be solved?
Marie-ClaireJune 12, 2019 at 4:57 pm #35722
At first, thank you for upgrading to the Pro version.
We added the option to display the category descriptions, please navigate to Dashboard > Posts > Categories and fill up the description field with your preferred text.
Breadcrumbs cant be displayed with the theme options, please try to use some other 3rd party plugins to get the result.
Kind RegardsJune 12, 2019 at 5:10 pm #35724
Thanks Vako, but I think you are talking about blog posts, not Product categories?June 13, 2019 at 11:44 am #35738
Same with the Product category description, we checked several times and this option works fine.
Please share your website URL/Username/Password and we will check. Make sure to mark your reply as Private to hide it from the public.
Kind RegardsJune 13, 2019 at 9:52 pm #35751June 14, 2019 at 12:40 pm #35767
1. You are not using the theme provided category description option, seems that you are running some plugins for that, as our theme doesn’t have this kind description editor, Please see the screenshot.
2. We need your permission to deactivate some of your plugins to find out the reason for the issue.
Kind RegardsJune 14, 2019 at 4:45 pm #35773June 16, 2019 at 4:23 pm #35787
I am trying to access your website via this login URL https://www.mamaison-online.com/wp-admin/ but it says that the page doesn’t respond any time I try.
Kind RegardsJune 16, 2019 at 11:38 pm #35793June 16, 2019 at 11:49 pm #35794June 17, 2019 at 5:49 pm #35802
I will redirect this topic to the developers and they will check.
Kind RegardsJune 17, 2019 at 8:56 pm #35810June 18, 2019 at 10:03 pm #35819
Any idea if that’ll be long?
mcJune 19, 2019 at 3:32 am #35820
Category descriptions now appear! Not breadcrumbs though, I ll look into mly plug ins, but so far no luck.
mcJune 19, 2019 at 11:10 am #35825
Our developers are working on this issue and let you know when we find the solution to this.
Our apologises for the inconvenience and thank you for your patience.
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