[Duke]

Hi,

Unfortunately, there is no option in the theme to make Slider or Header Background Full-Screen. You may hire a developer for that job or use Elementor Page Builder.

Kind Regards

[Duke]

It’s fine Liam, have a nice day!

[Duke]

Hi,

At first thanks for coronashit advice!

I’ve disabled all 3rd party plugins on your website and problems were been resolved. You need to disable them one by one to find out which one is causing an error. Please let me know.

Kind Regards

[Duke]

Hi Valerie,

That’s how WordPress media upload works, it generates new images with different sizes all the time you upload a new image. And slider crops images because those images should be big on a single post page but small in the slider for better page load speed.

Kind Regards

[Duke]

Hi,

Sorry for the delay, our support assistant has coronavirus and we are having trouble answering on time.

Please send us your website URL and we will try to send you a Custom CSS snippet for that.

Kind Regards

[Duke]

Hi Michel,

By default, mobile menu icons share a color of mobile menu links. To customize it, navigate to Appearance > Customize > Additional CSS and add this code:

@media screen and (max-width: 979px) {
#mobile-menu .svg-inline--fa {
color: #ffffff !important;
}
}

Kind Regards

[Duke]

Hi Alta,

Your website content could be cashed by a plugin or hosting provider.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Kind Regards

[Duke]

Hi Florian,

I’ve checked your website. The posts are loaded via Iframe which means that Ashe theme is not related to it. You can switch to any of WordPress’ default themes and see if it makes any sense. I guess you need to fix your HTML code by yourself.

Kind Regards

[Duke]

Hi Rafi,

Navigate to Appearance > Customize > Advanced CSS and add the following code:

.ashe-dark-mode .elementor-tab-content {
  color: #fff !important;
}

.ashe-dark-mode .elementor-tab-title {
  color: #fff !important;
}

Kind Regards, Duke

[Duke]

Hi,

That issue should be coming from 3rd party plugins. Please try to disable them one by one and check it again. We can’t assist with that, it’s not a theme-related issue.

Kind Regards, Duke

[Duke]

Hi,

Sure! Please navigate to Appearance > Customize > Responsive (section) and uncheck “Show Featured Slider” option.

Kind Regards

[Duke]

Hi,

We are sorry, ou support assistant got infected by a coronavirus.

I’ve checked your website but can’t reproduce the issue. This should be happening because of JavaScript error that popups up in some random cases. I can’t help with Essential Addons but can recommend using our plugin for advanced Elementor widgets – Royal Elementor Addons

We don’t have an Accordion widget because it’s already included in Elementor, we recommend you to use native widgets when possible, for better website performance.

In short, we can’t assist you with that issue, Ashe theme works fine by itself without 3rd party plugins. If there is a problem you better ask 3rd plugin developers.

Kind Regards

[Duke]

Hi,

Have you tried to rebuild thumbnails already? If not, then install this plugin and rebuild thumbnails to fix the cropping issue – https://wordpress.org/plugins/ajax-thumbnail-rebuild/

Dashboard > Tools > Thumbnail Rebuild.

Kind Regards

[Duke]

Hi,

1. You need to install this plugin – https://wordpress.org/plugins/use-any-font/

2. Follow the steps in the plugin and upload your font.

3. Navigate to Appearance > Customize > Advanced CSS and add the following snippet:

.header-logo h1 a {
font-family: "your font name";
}

 

Kind Regards

[Duke]

Hi Jerry,

We’ve checked your website and Ashe Pro is not adding meta tags any more, all meta tags are generated by RankMath plugin. Probably you need to clear a Facebook openGaph cache – https://developers.facebook.com/tools/debug/

You’ll need to enter your page’s URL, hit ‘debug’ and then on the next page, hit ‘fetch new scrape information.’

Kind Regards

[Author]

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