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Hi, Nick is here from the DEV team, this is not our theme-related issue, our theme does not change URLs, and this is done by wp or some plugins for safety reasons.
Kind Regards,
NickHi, Nick is here from the DEV team, unfortunately, there is no theme-related solution to this case, but there might be some plugin for this case, The image width is longer then Facebook feed window so it will not display properly for the sure. Please try to google fo plugins, maybe they can limit shared image width.
Kind Regards,
NickNovember 10, 2023 at 12:05 pm in reply to: I bought PRO, but you made aexcuses stop to use it! #71970Hi, this is not our theme-related issue, you have a virus or Torian on your site and that’s why this is happening. Maybe somone hacked your site as well.
If you ever have installed plugins from unauthorized wp sites or illegal sites that’s why this is happening.
You need to hire an expert in this field to clear your site or you need do delete and reset everything and start from scratch or restore CLEAN backup if you have one.
You can scan our theme and make sure that it has no viruses.
Kind Regards,
NickHi,
1. It is hard to help you like that, our theme itself does not change any sidebar visibility code, so please google how to show widgets on other pages and I am sure you will find the solution.
2. We can’t help you here as well because you have changed the code.
3. Nope it’s not possible
4. Please share the page url and I will check.
Kind Regards,
NickHi,
We tried lots of tricks to fix the issue but without any luck. It is what it is for now, I’m sorry, this sounds bit unprofessional but unfortunately it is a fact.
FYI: Replacing search bar with another one will not work because android has issues with inputs inside popups in general.
Kind Regards
Hi,
The thing is that Android devices hide Keyboards which are triggered from popups. That is common Android bug and unfortunately we can’t fix it.
Kind Regards
Hi, Yes it might be php-related issues, I can assure you that theme works fine without any issues, Just tested it.
By the way what do you mean here “downloaded the hash plugin” – what is Hash?
Kind Regards,
Nick
Hi,
To be honest I don’t fully understand what do you mean about tinyMCE, can you please provide screenshots or screencast (vide) for that issue?
Also, If you want to user Premium Elementor widgets you need to buy Elementor Pro plugin or the one it belongs to (other Elementor addons, for example: Royal Elementor Addons).
Ashe Pro is a Blog Theme and it doesn’t come with Elementor Widgets.
Kind Regards
July 3, 2023 at 1:52 pm in reply to: Featured Slider Documentation is out of date on your site – Please update #71401Hi Christina, thanks for letting us know. Will do it.
Kind Regards,
NickHi, Nick is here from DEV team, it is very time-consuming to diagnose and debug something like this via screen sharing, so we can’t help you in this case, if you want we can provide a refund.
Kind Regards,
NickPlease Update to the Latest Theme version, PHP issues must be fixed.
Kind Regards,
NickHi,
I finally found out, you have the Ashe Pro Child theme which has custom header template file that overrides changes to the latest update. I’ve fixed it manually, please check it out and let me know.
Kind Regards
Hi,
I finally found out, you have the Ashe Pro Child theme which has custom header template file that overrides changes to the latest update. I’ve fixed it manually, please check it out and let me know.
Kind Regards
Hi Again,
The thing is that I’ve tried to clear the cache but still the code from new update is cached. Your website doesn’t accept even manual changes in code, it shows cached version. Can you log-in to your hosting dashboard and clear the cache from there?
Regards
Hi,
The login link is expired or doesn’t work. please extend it and we will check it right away.
Thanks!
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