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Viewing 15 posts - 1 through 15 (of 3,665 total)
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  • in reply to: Header Title and Tagline not displaying properly #70359

    vako
    Keymaster
    WP Royal Team

    Hi Luisa,

     

    You weer saving your changes as a draft instead of publishing them, now we set customizer settings to publish and the site title and tag line appear again.

     

    Kind Regards

    in reply to: Header/Colors not updating #70358

    vako
    Keymaster
    WP Royal Team

    Hi Patrick,

     

    We are glad that you were able to found out the solution by yourself.

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    in reply to: Header Title and Tagline not displaying properly #70353

    vako
    Keymaster
    WP Royal Team

    Hi Luisa,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Header/Colors not updating #70352

    vako
    Keymaster
    WP Royal Team

    Hi Patrick,

     

    At first, thank you for choosing our theme and service.

    Please make sure that the changes you made are published instead of saving them as a draft.

    If you published changes and they still do not apply to the live site, in order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo\

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Transfer customizations when updating to Pro ? #70351

    vako
    Keymaster
    WP Royal Team

    Hi Florian,

     

    At first, thank you for choosing our theme and service.

    Actually, it’s not possible to transfer styles created in the free version to the pro, you need to manually customize the changes.

     

    Kind Regards


    vako
    Keymaster
    WP Royal Team

    Hi Carina,

     

    Weird case, I will redirect this topic to the developer’s board and they will contact you.

     

    Kind Regards

    in reply to: Problem with translation in Ashe Pro #70344

    vako
    Keymaster
    WP Royal Team

    Hi Andy,

     

    Weird case, that’s why we asked to share a secured login URL for your website, we will check for the site settings, maybe there are some settings incorrectly set up.

    The login URL we are requesting is safe, you don’t need to share a username or password, just generated login URL which you can remove at any time.

     

    Kind Regards


    vako
    Keymaster
    WP Royal Team

    Hi Carina,

     

    In the Ashe Pro theme sidebars can be enabled in several ways, first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

    The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show Sidebar

    Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check sidebar areas are filled with widgets you want to be displayed.

     

     

    Kind Regards

    in reply to: Mini logo has disappeared from main navigation bar #70337

    vako
    Keymaster
    WP Royal Team

    Hi Bradley,

     

    Yeah, google has some static codes to check defaults, so some times systems think that there is an issue when it’s not actually.

     

    Kind Regards

    in reply to: Gallery display on mobile is wrong? #70336

    vako
    Keymaster
    WP Royal Team

    Hi Svenja,

     

    Now it is clear, actually, galleries on responsive mode have their own styles, which are 2 columns on tablets and 1 column on phones, to change the settings we need to change the theme codes from the core which we cant to.

    We recommend using Page builder for example Elementor and with the mentioned builder options you will be able to manage column count on any type of screen.

     

    Kind Regards

    in reply to: No longer space between images in a gallery #70335

    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    in reply to: two portfolio pages #70334

    vako
    Keymaster
    WP Royal Team

    Hi Clemens,

     

    At first, thank you for choosing our theme and service.

    I think the best way to do this would be to use Project Types. You can set the projects you want to show up on one page under one type, and then the ones you want on the other page under the other type.

    You can then create a link directly to those types where they will display all the projects in that project type.

    You can see more info about it here: http://en.support.wordpress.com/portfolios/

    Let me know if that helps.

     

    Kind Regards


    vako
    Keymaster
    WP Royal Team

    Hi Carina,

     

    Weird case, we checked customizer options and everything works fine on our end, we were able to make changes and publish them.

    Regarding the sidebars we can see that they are almost on all pages, please see the screenshot: https://nimb.ws/peIJwH

    If the changes do not appear on your end, they can be related to your caching, please clear caching data of your website and browser too, after that check he website again.

     

    Kind Regards

    in reply to: Custom HTML for widgets in Blog post don't work #70332

    vako
    Keymaster
    WP Royal Team

    Hi Sabrina,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards


    vako
    Keymaster
    WP Royal Team

    Hi Carina,

     

    At first, sorry for the late reply, we had holidays and thank you for upgrading to PRO.

    Please make sure that the changes you make are published and not saved as a draft if the changes are saved and published and still can have the issue.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

Viewing 15 posts - 1 through 15 (of 3,665 total)