[vako]

Hi Karima,

 

Sorry for the late reply we have been on holidays

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Karima,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Melanie,

 

Actually to have Instagram feed in the footer section you need to do the same as you are doing for sidebar, we enabled now the Instagram feed exactly as its show on our demo sites, please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi Caroline,

 

At first, thank you for choosing our theme and service and sorry for the late reply, we were on holiday.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Vincent.

 

1. Ashe Pro does provide the previous and next post arrows on a single post page, please check the screenshot here: https://prnt.sc/gYANkTkvFgI8 also they appear on the mobile screenshot too: https://prnt.sc/Uj-NTDm0thov

2. Regarding the Arrows functionality, next and previous posts are determined by created time, unfortunately, there are no options to change it using customizer or theme options.

 

Kind Regards

[vako]

Hi Dr. Donna Hoffman,

 

All settings are working correctly and furthermore, you don’t need any extra plugin to make the headers work on the different pages.

1. For the custom pages you use page options as instructed

2. Double header title that you see on your certain pages, for example here: https://www.drdonnahoffman.com/blog/ is BCS you are using site title and tagline options, please check the screenshot: https://prnt.sc/lyqZB1bo-lUE and the image you used for the blog page(check the link above) has its own title on it, please check the screenshot: https://prnt.sc/pukdAn5OEkd5

 

Kind Regards

 

[vako]

Hi Annette,

 

At first, thank you for choosing our theme and service.

1. The Ashe Pro theme can control columns of the featured links but not rows.

2. If the menu item is too long and has no space to show the content we can offer only to use 3rdparty plugins for the mega menu or custom menu section and make changes.

 

Kind Regards

[vako]

Hi Dr. Donna Hoffman,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

 

Kind Regards

[vako]

Hi Melanie,

 

Actually its the simple process if the Instagram feed is connected correctly, please renew login details for us and we will take a look at your website.

 

Kind Regards

[vako]

Hi Dr. Donna Hoffman,

 

At first, thank you for choosing our theme and service and sorry for the late reply, we were on holiday.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Chris,

 

We added custom CSS snippets to your website, please check and let us know if you need any further assistance.

 

Kind Regards

[vako]

Hi Vincent,

 

At first, thank you for choosing our theme and service and sorry for the late reply, we were on holiday.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Monique,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Chris,

 

We enabled the Arrows on the mobile screens, we also tried to see the issue that you mentioned with the slider images on the mobile devices but we cant see any major differences.

Can you please send us screenshots of the issue to clarify the issue in more detail?

 

Kind Regards

[Author]

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